4 Blenheim Walk, Leeds LS2 9AE

Phone: 0113 295 4488

Appointments

COVID-19

Our appointment system is changing

In line with the UK government guidance on containing and delaying the transmission of the coronavirus COVID-19, we are changing the appointment offered at the Practice. This is to minimise risks of transmission between patients and to find a way to continue to offer our services whilst under increased pressure due to the demand generated by COVID-19. These changes are being made very quickly in response to the national and international situation evolving on a daily basis.

 

 

If you have any concerns about COVID-19, please check the 111 online checker on symptoms

At each contact in person with the Practice, you will be assessed for the risk of COVID-19.

Please do NOT attend the Practice in person before you have spoken with a GP or other clinician. They will decide whether you need to attend the practice in person for a face to face consultation.

Telephone assessment’ appointments will be available to book online– from 8 am onwards each day Monday to Friday on a daily basis. Please keep checking the app as appointments may become available during the day. During the consultation, you will be advised by the clinician if they can deal with your concerns over the phone or if you need to attend the Practice in person. This may be later the same day or on another day as advised by the clinician-you may be offered an appointment in person on any day of the week including weekends. These telephone appointments are replacing the old ‘same day appointments’

Please note you will be given a time for your telephone appointment of any type: we will aim to call you at some time during the day but cannot guarantee when, this is due to the huge demand at present. Please keep your phone switched on. Please bear that in mind when making a telephone appointment,  if you miss the call from the clinician then you will need to either rebook online or contact Reception to rearrange another telephone appointment.

This means that you need to be registered for online services to book these appointments

The absolute number of appointments available online can vary from day to day and from term time to vacation time as the number depends on the number and availability of clinicians on duty on any particular day. The numbers of appointments may also depend on staffing levels relating to the emerging outbreak of COVID-19

Please add the reason for your appointment when booking online. If you cannot see an appropriate appointment, this means they have all been allocated, please keep refreshing the app during the day.

If you are wishing to discuss any matter in relation to your mental health and well-being, please use these telephone assessment slots.

If you are pregnant and wish to seek medical advice, then please use these telephone assessment slots.

Our experienced nurses are able to deal with a wide range of medical problems.  You may be called back by a Doctor or a Nurse depending on the problem you are seeking advice on.

Blood test appointments can be booked online-please only book these if you have been advised to by a clinician at Leeds Student Medical Practice.

CHILDREN  ( age under 18)

 Please ring reception to book your child a telephone assessment with a doctor. Most children will then need a face to face appointment that we will organise if needed and you will be advised of the timing of this during the phone consultation.

SMS Text Message Notification Update, 30/03/2020

Leeds Student Medical Practice has recently sent information updates via SMS to all registered patients with a UK mobile phone number. We have been advised that some messages have been received multiple times. This was due to an administration error and we apologise for any inconvenience caused.

We also understand that some messages were received during the night. We also apologise for this, unfortunately, the timing of delivery is outside our control and was affected by the number of messages been sent.

Thank you, Leeds Student Medical Practice


 


Are you a new patient wondering if you can register with the surgery? If so, please read our page regarding joining the practice

Please register for the NHS App. Other online service providers are available and can link with this Practice but the NHS App is recommended as more NHS services may become aligned with the app in future.   To use the NHS App you must be age 13 and over and registered with a GP surgery in England.

Download the NHSApp

It is very important that you have an active UK mobile/ landline number. Please consider getting this if you currently do not have a UK number, the Practice is not routinely able to ring international phone numbers.

Please ensure that we have your up to date contact details at all times-Agreeing to receive SMS messages will enable us to this method of communication in addition. You can update us on changes to your contact details, here


ACCESSIBILITY -HARD OF HEARING/LANGUAGE

Translation services are available over the phone. If you need an interpreter to join a telephone call please let our staff know.

If you have any problems which mean that you are unable to use a telephone either as a one-off or on an ongoing basis, for example, due to problems with hearing, please contact the Practice and we can discuss individual arrangements to consult with you.

MIDWIFE

There is a midwife visiting the Practice for weekly clinics-these appointments will all take place in person and will be booked by telephone via reception.

We have other services visiting the Practice. Please check with the person referring you to these services how the appointments will be carried out.

Appointments for medical examinations/non-NHS work will need to be arranged by phoning the Practice as these appointment slots will not be available to book online.

There are Mental Health Advisors at the Practice. Referral to the MHA is after discussion with a GP. The Mental Health Advisors consultations will mostly be over the phone.

‘Bring back’ and follow up appointments

Once you have consulted with a clinician, they may discuss the need for a follow-up consultation with you. As many as possible of these follow up appointments will be by phone-the clinician consulting with you will discuss which may be the most appropriate way to see you again depending on your initial reason for attending. Please note due to staff absences your follow-up consultation may not be with your regular clinician, but we will try as far as possible to maintain this.

Opening Hours by telephone, 

Monday 07.00 – 19.00
Tuesday 07.00 – 19.00
Wednesday 07.00 – 19.00
Thursday 07.00 – 19.00
Friday 07.00 – 19.00
Saturday 09.00 – 13.00
Sunday 09.00 – 13.00

Text message reminders

If you have a booked appointment you will receive a text reminder approximately 24 hours beforehand. This is another reason to have a UK mobile number registered with the practice as we are not able to send texts to international numbers.

How to Cancel an Appointment

If you no longer need the appointment you can cancel it by replying ‘cancel’ to the text, or by logging into the NHS App and cancelling it, or by ringing reception on 0113 2954488.

Please make the effort to cancel your appointment if you don’t need it, someone else will certainly be able to make use of it!

DNA Policy

We have a DNA policy at the practice and it could be found here. Please let us know in advance if you are unable to attend an appointment.

Chaperone

If you would like a chaperone to be present during your appointment, please advise the receptionist, either when making your appointment or when ‘checking in’

A chaperone is usually a clinician, who is present when there is an intimate examination, or when the subject matter poses the risk of a misunderstanding.

Update 3/4/2020

We have now introduced other ways of consulting including a video link and eConsults. We are also able to transfer documents to and from patients electronically if required.

This is a time of unprecedented demand on the NHS and we are making changes very quickly as a result. This may mean that there are challenges as we change how appointments are made and carried out.

Please bear with us during this time of unexpected difficulties. Thank you for your understanding.

Page last updated: 25/06/2020 @ 12:30pm

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