4 Blenheim Walk, Leeds LS2 9AE

Phone: 0113 295 4488

Appointments

COVID-19 & Appointment System Information

COVID-19 Vaccine Update

You will have seen on the news that the NHS is preparing to roll out a vaccination programme for COVID-19. At this stage, we do not have an approved vaccine. Before any vaccines are approved for use they go through a strict process of clinical trials and safety checks. Leeds Student Medical Practice is working with other NHS providers, and healthcare partners, so that we are ready to offer the vaccine as soon as it becomes available and is approved for use.

Vaccines will be offered from several different locations in Leeds to make sure everyone who needs a vaccine can get one. We will share these details with our patients as soon as we know.

For information about who will be offered a vaccine, please see the guidance from the Joint Committee for Vaccinations and Immunisations.

Please could we kindly ask you to avoid calling the practice for information about the vaccine as we cannot provide any further details or book anyone in for an appointment to receive a vaccine.

We are experiencing high call volumes currently, calling for the vaccine may stop someone who needs urgent medical help getting through to us.

The COVID-19 Vaccine

The Pfizer BioNTech vaccine has now been approved for use and the NHS will be starting to offer this to priority groups as soon as supplies arrive.

When will a vaccine be available?

The first, limited, deliveries of the vaccine started week beginning 7 December and the NHS is offering them to those who need them most based on the guidance from the Joint Committee for Vaccinations and Immunisations.

Who will get a vaccine?

The vaccine will be offered to those at greatest risk from COVID-19 first, people over 80 years old and prioritised frontline health and social care workers. This is based on the guidance from the Joint Committee for Vaccinations and Immunisations which is available here. As more supplies of the vaccine or alternative vaccines become available it will be rolled out in phases to people aged between 80 and 50 and those who are clinically extremely vulnerable. People will be invited for a vaccine when it is their turn so please avoid contacting the GP practice.

Where and when can I get a vaccine?

To start with, vaccines will only be available at hospital ‘hubs’ where the Pfizer vaccine can be stored safely. However, arrangements are also being put in place to offer vaccines from several different locations as more supplies and different vaccines become available. These include local vaccine services provided by GPs and Pharmacists and new dedicated vaccination centres to make sure that everyone who needs a vaccine can get one.

We will be contacting more and more people over the coming days and weeks, as well as protecting those of our staff who are at greatest risk. Please don’t contact your NHS to seek a vaccine, we will contact you

Further information and how you can help us

We will share further information with you as it becomes available. In the meantime, there are three things people can do to help:

  • Please don’t contact the NHS to seek a vaccine – we will contact you when it’s the right time to you to have yours
  • Please act on your invite when it comes, and make sure you attend your appointments when you arrange them;
  • Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.

Our appointment system has changed

In line with the UK government guidance on containing and delaying the transmission of the coronavirus COVID-19, we have changed the way we offer appointments offered at the Practice. This is to minimise risks of transmission between patients and to find a way to continue to offer our services whilst under increased pressure due to the demand generated by COVID-19. These changes are being made rapidly in response to the continually evolving national and international picture.

If you have any concerns about COVID-19, please check the 111 online checker on symptoms

At each contact in person with the practice, you will be assessed for the risk of COVID-19.

NHS test and trace service have been launched in response to the COVID-19 outbreak. You can reach it here or by ringing 119.

Please Do NOT attend the Practice in person before you have spoken with a GP or other clinician. They will decide whether you need to attend the practice in person for a face to face consultation.

Telephone assessment’ appointments will be available to book online using the NHS App – from 8 AM onwards each day Monday to Friday on a daily basis. Please keep checking the app as appointments may become available during the day. During the consultation, you will be advised by the clinician if they can deal with your concerns over the phone or if you need to attend the Practice in person. This may be later the same day or on another day as advised by the clinician, you may be offered an appointment in person on any day of the week including weekends. These telephone appointments are replacing the old ‘same day appointments’

The clinician will ring you at the time of your appointment wherever this is possible. Please be available 30 minutes before and after the appointment time as you may get a call during this time window. Please keep your phone switched on. Please bear that in mind when making a telephone appointment, if you miss the call from the clinician then you will need to either rebook online or contact Reception to rearrange another telephone appointment.

This means that you need to be registered for online services to book these appointments and we recommend using the NHS App for this (see below). You will also be able to access our digital consulting platform eConsult using our main website page or the NHS App.

The absolute number of appointments available online can vary from day to day and from term time to vacation time as the number depends on the number and availability of clinicians on duty on any particular day. The numbers of appointments may also depend on staffing levels relating to the emerging outbreak of COVID-19.

Please add the reason for your appointment when booking online. If you cannot see an appropriate appointment, this means they have all been allocated, please keep refreshing the app during the day.

If you are wishing to discuss any matter about your mental health and well-being, please use these telephone assessment slots.

If you are pregnant and wish to seek medical advice, then please use these telephone assessment slots.

Our experienced nurses can deal with a wide range of medical problems.  You may be called back by a Doctor, Clinical Pharmacist or a Nurse depending on the problem you are seeking advice on.

Blood test appointments can be booked online-please only book these if you have been advised to by a clinician at Leeds Student Medical Practice.

CHILDREN  ( age under 18)

Please ring reception to book your child a telephone assessment with a doctor. Many children will need a face to face appointment that we will organise if needed and you will be advised of the timing of this during the phone consultation.

International Phone numbers

The practice is not able to ring international phone numbers. Please consider getting access to a UK mobile or landline number when requesting a telephone appointment. These could be added to the appointment information without changing your contact details if this is not your own contact number.

Are you a new patient wondering if you can register with the surgery? If so, please read our page regarding joining the practice

Please register for the NHS App. Other online service providers are available and can link with this Practice but the NHS App is recommended as more NHS services may become aligned with the app in future.   To use the NHS App you must be age 13 and over and registered with a GP surgery in England.

Download the NHSApp

You must have an active UK mobile/ landline number. Please consider getting this if you currently do not have a UK number, the Practice is not routinely able to ring international phone numbers.

Please ensure that we have your up to date contact details at all times-Agreeing to receive SMS messages will enable us to this method of communication also. You can update us on changes to your contact details, here

LSMP uses external software to help manage our patients’ requests and provide the best service possible. 

Unfortunately, not all of these will recognise the diverse range of genders that our patients identify as and may present a male/female option box with no other field possible. 

We are working with the companies involved to change this, but it is not in our direct control at present. 

We are proud to care for many members of the LGBT+ community in our practice. Please know that when you come to LSMP, your identity will be fully accepted.  


ACCESSIBILITY -HARD OF HEARING/LANGUAGE

Translation services are available over the phone. If you need an interpreter to join a telephone call please let our staff know.

If you have any problems which mean that you are unable to use a telephone either as a one-off or on an ongoing basis, for example, due to problems with hearing, please contact the Practice and we can discuss individual arrangements to consult with you.

MIDWIFE

A midwife is visiting the Practice for weekly clinics-these appointments will all take place in person and will be booked by telephone via reception.

We have other services visiting the Practice. Please check with the person referring you to these services how the appointments will be carried out.

Appointments for medical examinations/non-NHS work will need to be arranged by phoning the Practice as these appointment slots will not be available to book online.

There are Mental Health Advisors at the Practice. Referral to the MHA is after discussion with a GP. The Mental Health Advisors consultations will be over the phone or using a video conferencing tool.

‘Bring back’ and follow up appointments

Once you have consulted with a clinician, they may discuss the need for a follow-up consultation with you. As many as possible of these follow up appointments will be by phone-the clinician consulting with you will discuss which may be the most appropriate way to see you again depending on your initial reason for attending. Please note due to staff absences your follow-up consultation may not be with your regular clinician, but we will try as far as possible to maintain this.

Opening Hours by telephone, 

Monday 07.00 – 19.00
Tuesday 07.00 – 19.00
Wednesday 07.00 – 19.00
Thursday 07.00 – 19.00
Friday 07.00 – 19.00
Saturday 09.00 – 13.00
Sunday 09.00 – 13.00

Text message reminders

If you have a booked appointment you will receive a text reminder approximately 24 hours beforehand. This is another reason to have a UK mobile number registered with the practice as we are not able to send texts to international numbers.

How to Cancel an Appointment

If you no longer need the appointment you can cancel it by logging into the NHS App and cancelling it, or by ringing reception on 0113 2954488.

Please make the effort to cancel your appointment if you don’t need it, someone else will certainly be able to make use of it!

DNA Policy

We have a DNA policy at the practice and it could be found here. Please let us know in advance if you are unable to attend an appointment.

Chaperone

If you would like a chaperone to be present during your appointment, please advise the receptionist, either when making your appointment or when ‘checking in’.

A chaperone is usually a clinician, who is present when there is an intimate examination, or when the subject matter poses the risk of a misunderstanding.

Infection control and prevention measures

The practice currently operates additional checks to ensure we are seeing patients in the safest way and the most appropriate setting.

If you do not have COVID-19 symptoms and need to be seen for a face to face appointment you will be asked to attend the practice via the main entrance where you will have a few additional checks including a temperature check.

You will be asked to wear a face-covering for the duration of your visit to the practice. If there is a medical reason for which you are not able to wear a face-covering please let us know before attending. If you are medically exempt from wearing a face-covering you may find these resource helpful.

We are following national guidelines that currently include the Hands, Face, Space guidelines, further information is available to watch, here

If you are picking up /dropping off samples at the Practice please use the rear entrance (nearest to the car park- marked for deliveries) and press the intercom buzzer for attention.

If you have COVID-19 or symptoms of COVID-19 and need to be seen at the practice you will be given specific instructions, dependent on your situation by the clinician arranging your appointment.

Update 3/4/2020

We have now introduced other ways of consulting including a video link and eConsults. We are also able to transfer documents to and from patients electronically if required.

This is a time of unprecedented demand on the NHS and we are making changes very quickly as a result. This may mean that there are challenges as we change how appointments are made and carried out.

Please bear with us during this time of unexpected difficulties. Thank you for your understanding.

Page last updated: 10/12/2020 @ 13:00

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