COVID-19 Vaccine Update
Please could we kindly ask you to avoid calling the practice for information about the vaccine as we cannot provide any further details or book anyone in for an appointment to receive a vaccine. We are experiencing high call volumes currently, calling for the vaccine may stop someone who needs urgent medical help getting through to us.
The COVID-19 Vaccine FAQS
Our appointment system has changed – May 2021 update
If you have any concerns about COVID-19, please check the 111 online symptom checker. At each in-person contact at the practice, you will be assessed for the risk of COVID-19.
From 4th May 2021 you only need to ring the practice if your request is urgent or you have no access to the internet. To book an appointment or speak to one of our practice team, you now need to use our convenient on-line eConsult system. You can access eConsult from our practice website home page or the NHS app. We will get back to you by the end of the next working day. You can send us an e-Consult weekdays 6.30 a.m to 13.30 p.m, excepting Bank Holidays. Please do not submit multiple eConsults on the same day.
The more information you provide on an eConsult the better we can assist you. Our experienced nurses can deal with a wide range of medical problems. If required, you may be called back by a Doctor, Mental Health Advisor, First Contact Physiotherapist, Clinical Pharmacist or a Nurse depending on the problem you are seeking advice on. If appropriate you will be offered an appointment with a local community pharmacy. To find out more about what pharmacies can offer via the Community Pharmacy Consultation Service click here.
Please do NOT attend the Practice in person before you have spoken with a GP or other clinician. They will decide whether you need to attend the practice in person for a face to face consultation.
Blood test appointments can be booked on the NHS App – please only book these if you have been advised to by a clinician at Leeds Student Medical Practice.
CHILDREN (age under 18)
Please fill out a dedicated eConsult for your child. Many children will need a face to face appointment that we will organise if needed and you will be advised of the timing of this during the phone consultation.
International Phone numbers
The practice is not able to ring international phone numbers. Please consider getting access to a UK mobile or landline number when requesting an appointment. These could be added to the eConsult information without changing your contact details if this is not your own contact number.
Are you a new patient wondering if you can register with the surgery? If so, please read our page regarding joining the practice
Please register for the NHS App. Other online service providers are available and can link with this Practice but the NHS App is recommended as more NHS services may become aligned with the app in future. To use the NHS App you must be age 13 and over and registered with a GP surgery in England.
Download the NHSApp
You must have an active UK mobile/ landline number. Please consider getting this if you currently do not have a UK number, the Practice is not routinely able to ring international phone numbers.
Please ensure that we have your up to date contact details at all times-Agreeing to receive SMS messages will enable us to this method of communication also. You can update us on changes to your contact details, here
LSMP uses external software to help manage our patients’ requests and provide the best service possible.
Unfortunately, not all of these will recognise the diverse range of genders that our patients identify as and may present a male/female option box with no other field possible.
We are working with the companies involved to change this, but it is not in our direct control at present.
We are proud to care for many members of the LGBT+ community in our practice. Please know that when you come to LSMP, your identity will be fully accepted.
ACCESSIBILITY -HARD OF HEARING/LANGUAGE
Translation services are available over the phone. If you need an interpreter to join a telephone call please let our staff know.
If you have any problems which mean that you are unable to use a telephone either as a one-off or on an ongoing basis, for example, due to problems with hearing, please contact the Practice and we can discuss individual arrangements to consult with you.
A midwife is visiting the Practice for weekly clinics-these appointments will all take place in person and will be booked by telephone via reception.
We have other services visiting the Practice. Please check with the person referring you to these services how the appointments will be carried out.
Appointments for medical examinations/non-NHS work will need to be arranged in advance- please fill out an admin request form to let us know what you are looking for and someone will get back to you .
There are Mental Health Advisors at the Practice. Referral to the MHA is after discussion with a GP. The Mental Health Advisors consultations will be over the phone or using a video conferencing tool.
‘Bring back’ and follow up appointments
Once you have consulted with a clinician, they may discuss the need for a follow-up consultation with you. As many as possible of these follow up appointments will be by phone-the clinician consulting with you will discuss which may be the most appropriate way to see you again depending on your initial reason for attending. Please note due to staff absences your follow-up consultation may not be with your regular clinician, but we will try as far as possible to maintain this.
Opening Hours by telephone,
|Monday||07.00 – 19.00|
|Tuesday||07.00 – 19.00|
|Wednesday||07.00 – 19.00|
|Thursday||07.00 – 19.00|
|Friday||07.00 – 19.00|
|Saturday||09.00 – 13.00|
|Sunday||09.00 – 13.00|
Text message reminders
If you have a booked appointment you will receive a text reminder approximately 24 hours beforehand. This is another reason to have a UK mobile number registered with the practice as we are not able to send texts to international numbers.
How to Cancel an Appointment
If you no longer need the appointment you can cancel it by logging into the NHS App and cancelling it, or by ringing reception on 0113 2954488.
Please make the effort to cancel your appointment if you don’t need it, someone else will certainly be able to make use of it!
We have a DNA policy at the practice and it could be found here. Please let us know in advance if you are unable to attend an appointment.
If you would like a chaperone to be present during your appointment, please advise the receptionist, either when making your appointment or when ‘checking in’.
A chaperone is usually a clinician, who is present when there is an intimate examination, or when the subject matter poses the risk of a misunderstanding.
Infection control and prevention measures
The practice currently operates additional checks to ensure we are seeing patients in the safest way and the most appropriate setting.
If you do not have COVID-19 symptoms and need to be seen for a face to face appointment you will be asked to attend the practice via the main entrance where you will have a few additional checks including a temperature check.
You will be asked to wear a face-covering for the duration of your visit to the practice. If there is a medical reason for which you are not able to wear a face-covering please let us know before attending. If you are medically exempt from wearing a face-covering you may find these resource helpful.
We are following national guidelines that currently include the Hands, Face, Space guidelines, further information is available to watch, here
If you are picking up /dropping off samples at the Practice please use the rear entrance (nearest to the car park- marked for deliveries) and press the intercom buzzer for attention.
If you have COVID-19 or symptoms of COVID-19 and need to be seen at the practice you will be given specific instructions, dependent on your situation by the clinician arranging your appointment.
Previous Update 2020-21
We have introduced other ways of consulting including a video link and eConsults. We are also able to transfer documents to and from patients electronically if required.
This is a time of unprecedented demand on the NHS and we are making changes very quickly as a result. This may mean that there are challenges as we change how appointments are made and carried out.
Please bear with us during this time of unexpected difficulties. Thank you for your understanding.
Page last updated: 30/04/2021