4 Blenheim Walk, Leeds LS2 9AE
4 Blenheim Walk, Leeds LS2 9AE
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All information you give to anyone in this Practice is considered to be confidential. Where personal data is stored electronically we adhere to the requirements of the Data Protection Act. In the course of everyday patient care and administration, your data may be shared (in confidence) with specific NHS organisations, for more detail see our Privacy Notice. All employees have access to patient data in relation to their role and have signed a confidentiality agreement
If you are unhappy with the way we have treated you we would like to know first so that we have the opportunity to investigate and try and improve our service, please telephone 0113 295 4488 or e-mail the Practice Manager. If you have any comments or suggestions about any aspects of the way we work, the Practice Manager will be happy to hear from you.
Please be assured that any complaint will not adversely affect the care or treatment you receive.
We will always endeavour to respond to complaints as swiftly as possible.
If you would like to see a copy of our Complaints Procedure, please contact the Practice Manager.
If you wish you can contact NHS England directly to assist you with any complaint.
Our Patient Participation page gives various routes that you can use to give us feedback Our aim is to treat you with respect, care, and courtesy, we ask that you do the same. Please be on time for appointments and let us know if you cannot attend a booked appointment. Patients who are abusive or violent will be removed from our list and NHS Leeds (Primary Care Trust) will make alternative arrangements for their healthcare. We have a formal complaint procedure in line with national guidelines.
All information at the Leeds Student Medical Practice is held, retained and destroyed in accordance with NHS guidelines
Your information is shared with Leeds Care Record (LCR) and the national Summary Care Record (SCR). More details on this can be found on these pages:
Sharing Your Information
Leeds Student Medical Practice Privacy Notice
As required by the Freedom of Information Act 2000 this Publication Scheme provides a guide to the services and practitioners who practise at Leeds Student Medical Practice. It is based on the model publication scheme for general practices produced by the NHS Freedom of Information (FOI) project board and the British Medical Association
This Publication Scheme is a complete guide to the information routinely made available to the public by Drs Anderson, Hudson, Peacock, Armitage, Lyons & Sterrenburg. It is a description of the information about Leeds Student Medical Practice and the General Practitioners who work there that is available to the public. It will be reviewed at regular intervals and we will monitor its effectiveness
Your rights to information
The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made
From January 1st, 2005 the FOI Act will oblige Leeds Student Medical Practice to respond to requests about information that it holds and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release
In addition to accessing the information identified in this Publication Scheme, you are entitled to request information about Leeds Student Medical Practice under the NHS Openness Code 1995
Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact the Practice Manager at Leeds Student Medical Practice to do this
Environmental information regulations enable similar access to environmental information as under the Freedom of Information Act 2000
How much does it cost?
Publications are free unless otherwise indicated. Where there is a charge for providing information the cost will be calculated as set out in each class
How do we make information available?
Information may be downloaded from our practice website otherwise it is available in hard copy from the Practice Manager as indicated for each class of information
Feedback
If you have any comments about the operation of this Publication Scheme or how we have dealt with your request for information from the Scheme please contact: Mark Platt, Leeds Student Medical Practice, 4 Blenheim Court, Blenheim Walk, Leeds LS2 9AE
Classes of information
All information at the Leeds Student Medical Practice is held, retained and destroyed in accordance with NHS guidelines
Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000
Where individual Classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of confidential personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme
The information included in this Scheme is grouped into 7 broad classes
PRACTICE DETAILS – Class 1
PRACTICE SERVICES – Class 2
The range of services we provide under contract to the NHS:
FUNDING DETAILS & CHARGING POLICIES – Class 3
Leeds Student Medical Practice receives money from NHS Leeds according to its contract, in exchange for services provided for patients
We have elected not to publish further details of income received, or drug budgets, as we regard this information as confidential and believe that disclosure may be prejudicial to the conduct of Leeds Student Medical Practice’s affairs
Current charges for private services can be obtained from Reception
GUIDANCE & INFORMATION LEAFLETS – Class 4
The following published information is available by collection from the Practice or by sending a stamped self-addressed envelope:
Practice Leaflet
COMPLAINTS – Class 5
This practice follows the NHS complaints procedure when dealing with all complaints. For a copy of the practice complaints procedure write to Mark Platt, Leeds Student Medical Practice, 4 Blenheim Court, Blenheim Walk, Leeds LS2 9AE
KEY POLICIES & PROTOCOLS IN USE WITHIN THE PRACTICE – Class 6
Our policies and procedures
*=indicates a specific fee will be levied for the supply of these documents in all formats, see Cost of Information in Class 7
CHARGES – Class 7
In this section we will publish any changes we make to this Publication Scheme after year 1, a referral point for all enquiries regarding information management in general, and any charges levied for documentation. Charges will be reviewed regularly
Cost of Information
Our Practice Leaflet is available free by collection from the surgery, or by supply of a self-addressed envelope, (1 copy per application)
Leaflets and brochures are available free by collection from the surgery (1 copy per applicant)
You may connect to our website and print unlimited copies of our information if you have the facility to do so. If you do not have Internet access, prints of information can be supplied at a cost of £0.35 per page. These costs will need to be paid on request of the prints, plus the cost of postage if required
Information provided by e-mail will be free of charge, where the volume of the request is considered reasonable, and is not expressly covered by specific fees
Specific fees are charged for provision of the following documents:
Enquiries
All enquiries should be directed by e-mail to Mark Platt on : lsmp.admin@nhs.net or by letter to Mark Platt, at the address given in Class 1