4 Blenheim Walk, Leeds LS2 9AE

Phone: 0113 295 4488

Legal Notes

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Legal Notes

CONFIDENTIALITY

All information you give to anyone in this Practice is considered to be confidential. Where personal data is stored electronically we adhere to the requirements of the Data Protection Act. In the course of everyday patient care and administration your data may be shared (in confidence) with specific NHS organisations, for more detail see our Data Protection Notice in the surgery.  All employees have access to patient data in relation to their role, and have signed a confidentiality agreement

COMPLAINTS, SUGGESTIONS & PATIENT’S RESPONSIBILITIES

If you are unhappy with the way we have treated you we would like to know first so that we have the opportunity to investigate and try and improve our service, please telephone 0113 295 4488 or e-mail the Practice Manager. If you have any comments or suggestions about any aspects of the way we work, the Practice Manager will be happy to hear from you.

Please be assured that any complaint will not adversely affect the care or treatment you receive.

We will always endeavour to respond to complaints as swiftly as possible.

If you would like to see a copy of our Complaints Procedure, please contact the Practice Manager.

If you wish you can contact NHS England directly or involve other organisations such as PALS (patient advice and liaison service) to assist you with any complaint.

 

Our Patient Participation page gives various routes that you can use to give us feedback Our aim is to treat you with respect, care, and courtesy, we ask that you do the same. Please be on time for appointments and let us know if you cannot attend a booked appointment. Patients who are abusive or violent will be removed from our list and NHS Leeds (Primary Care Trust) will make alternative arrangements for their healthcare. We have a formal complaint procedure in line with national guidelines.

DATA PROTECTION NOTICE

All information at the Leeds Student Medical Practice is held, retained and destroyed in accordance with NHS guidelines

FREEDOM OF INFORMATION

As required by the Freedom of Information Act 2000 this Publication Scheme provides a guide to the services and practitioners who practise at Leeds Student Medical Practice. It is based on the model publication scheme for general practices produced by the NHS Freedom of Information (FOI) project board and the British Medical Association

This Publication Scheme is a complete guide to the information routinely made available to the public by Drs Anderson, Greenway, Hudson, Murray, Peacock, Armitage & Smith. It is a description of the information about Leeds Student Medical Practice and the General Practitioners who work there that is available to the public. It will be reviewed at regular intervals and we will monitor its effectiveness

Your rights to information

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made
From January 1st 2005 the FOI Act will oblige Leeds Student Medical Practice to respond to requests about information that it holds  and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release

In addition to accessing the information identified in this Publication Scheme, you are entitled to request information about Leeds Student Medical Practice under the NHS Openness Code 1995
Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact the Practice Manager at Leeds Student Medical Practice to do this

Environmental information regulations enable similar access to environmental information as under the Freedom of Information Act 2000

How much does it cost?
Publications are free unless otherwise indicated. Where there is a charge for providing information the cost will be calculated as set out in each class

How do we make information available?
Information may be downloaded from our practice web site otherwise it is available in hard copy from the Practice Manager as indicated for each class of information

Feedback
If you have any comments about the operation of this Publication Scheme or how we have dealt with your request for information from the Scheme please contact: Vanessa Hampshire, Practice Manager, Leeds Student Medical Practice, 4 Blenheim Court, Blenheim Walk, Leeds LS2 9AE

Classes of information
All information at the Leeds Student Medical Practice is held, retained and destroyed in accordance with NHS guidelines

Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000

Where individual Classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of confidential personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme

The information included in this Scheme is grouped into 7 broad classes
PRACTICE DETAILS – Class 1

  • Details of the practice, organisational structure, key personnel and how we fit into the NHS
  • This NHS practice is part of NHS Leeds and provides services for patients meeting our registration criteria (available on our Registration Page). We provide services in accordance with a personal medical services contract held with NHS Leeds
  • A full list of our personnel can be found on the Team Page of our web site
  • This practice aims to follow national and local best practice guideline including the NICE best practice guidelines and the National Service Frameworks
  • A full list of local General Practices can be found on the NHS Choices web site

PRACTICE SERVICES – Class 2
The range of services we provide under contract to the NHS:

  • A full range of general medical services
  • Travel advice and immunisations (including Yellow Fever and Rabies)
  • Qualified sports injury trained doctor who runs a regular clinic by appointment
  • In-house physiotherapy treatment, subject to referral by one of our doctors
  • Practice Nurses run regular cervical smear test clinics
  • A variety of minor surgical procedures including the treatment of warts may be undertaken in the Practice
  • Full antenatal care for pregnant women, including pre-conception advice
  • Asthma Clinic runs during term-time. Patients are seen by a trained asthma nurse (and a doctor where necessary)
  • Child health surveillance including regular developmental checks and immunisations
  • All the doctors have experience dealing with mental health issues, both general and more specific to the University population. In addition weekly clinics are run by Primary Care Mental Health Workers who are attached to the practice
  • During consultations patients may discuss all aspects of sexual health, HIV, Hepatitis, STDs, contraception, and health screening (cervical smears, breast checks and testicular examination). Patients of any sexual orientation are welcome to attend and all consultations follow the strictest rules of medical confidentiality
  • Smoking cessation advice is available from all clinicians, as is referral to Leeds Stop Smoking Service
  • Some services require information sharing with other health care agencies, for which we have a protocol (see Class 6)
  • Surgery times – please view our Appointments page to see our opening times, surgery hours, and out of hours provision
  • Members of staff conduct consultations in English, accordingly if translation services are required please contact us in advance

FUNDING DETAILS & CHARGING POLICIES – Class 3

Leeds Student Medical Practice receives money from NHS Leeds according to its contract, in exchange for services provided for patients

We have elected not to publish further details of income received, or drug budgets, as we regard this information as confidential and believe that disclosure may be prejudicial to the conduct of Leeds Student Medical Practice’s affairs

Current charges for private services can be obtained from Reception
GUIDANCE & INFORMATION LEAFLETS – Class 4

The following published information is available by collection from the Practice or by sending a stamped self-addressed envelope:
Practice Leaflet

COMPLAINTS – Class 5

This practice follows the NHS complaints procedure when dealing with all complaints. For a copy of the practice complaints procedure write to: Vanessa Hampshire, Practice Manager, Leeds Student Medical Practice, 4 Blenheim Court, Blenheim Walk, Leeds LS2 9AE

KEY POLICIES & PROTOCOLS IN USE WITHIN THE PRACTICE – Class 6

Our policies and procedures

  • Access to Records – Access to health records under the Data Protection Act 1998
  • CCTV code of practice*
  • Computer backup and video security
  • Computer workstations: safe use
  • Confidentiality (agreement for temporary employees)
  • Confidentiality Code of Conduct*
  • Data protection
  • Health and safety manual*
  • Information Sharing Protocol (Leeds)
  • Information security and data protection policy*
  • Internet access agreement – acceptable use of Internet and e-mail*
  • Prescribing and prescription policy
  • Stress in the workplace – LSMP Policy
  • Zero Tolerance policy (on violence and abuse)

*=indicates a specific fee will be levied for the supply of these documents in all formats, see Cost of Information in Class 7

CHARGES – Class 7

In this section we will publish any changes we make to this Publication Scheme after year 1, a referral point for all enquiries regarding information management in general, and any charges levied for documentation. Charges will be reviewed regularly

Cost of Information

Our Practice Leaflet is available free by collection from the surgery, or by supply of a self-addressed envelope, (1 copy per application)

Leaflets and brochures, are available free by collection from the surgery (1 copy per applicant)

You may connect to our web site and print unlimited copies of our information if you have the facility to do so. If you do not have Internet access, prints of information can be supplied at a cost of £0.35 per page. These costs will need to be paid on request of the prints, plus the cost of postage if required

Information provided by e-mail will be free of charge, where the volume of the request is considered reasonable, and is not expressly covered by specific fees

Specific fees are charged for provision of the following documents:

  • Health and safety manual £255
  • CCTV code of practice £45
  • Confidentiality Code of Conduct £35
  • Information security and data protection policy £35
  • Internet access agreement – acceptable use of Internet and e-mail £35

Enquiries
All enquiries should be directed by e-mail to: vanessa.hampshire@nhs.net or by letter to: Vanessa Hampshire, Practice Manager, at the address given in Class 1